PERSONAL BY NATURE

Privacy, in plain language.

Updated October 27, 2026

Sentire is a product by Seravio, the independent studio behind Sentire and Operoso. This notice covers the Sentire desktop app, getsentire.io, feedback, support and the purchase/licensing service. Contact support@getsentire.io with privacy questions.

Your hearing records stay local

The desktop app stores the profile, measurements and notes you save on your computer. PDF/image import and OCR run locally. There is no automatic upload of hearing records, background AI service, usage analytics or crash-report upload. Import sends a file to the app’s local service on the same computer, not to our website.

Original reports are not kept as saved-test attachments. Temporary rendering/OCR files are normally removed when a job ends; an interrupted process can leave temporary files. Deleting a saved test removes its saved measurements, not your original report or separately exported files. Keep your own originals. Local databases and exports are not encrypted by Sentire; protect your device, user account and backups.

What online services receive

• Feedback/support: the text, email, platform, optional app version and category you submit. No attachments or automatic app diagnostics are collected. Do not send health records, passwords, card details or license tokens.
• Purchase and licensing service: It retains purchase email, internal order and payment/session references, purchase status, license identifiers, installation public keys and activation/support history. An installation key identifies an app installation; it is not a hardware serial-number inventory. Initial activation and recovery contact the licensing service. Subsequent checks of a saved activation work offline.
• Payments: Stripe hosts payment collection. Card entry is not part of the desktop app or our feedback forms. Card details are handled by Stripe, not the Sentire desktop app.
• Website/service requests: your browser necessarily sends connection information such as IP address and request headers. The forms retain a keyed hash for temporary abuse limits, not a raw IP in the submission record. Hosting and email providers may process request/delivery logs under their own policies.

Email, hosting and sharing

We use Resend for configured transactional email. Cloudflare is used for domain/DNS services and, when enabled, inbound email forwarding. Incoming support mail and form notifications are handled by Seravio in its support inbox; replies may come from hello@seravio.io. The product support address remains support@getsentire.io. Stripe handles checkout. Service providers process information needed to provide those functions and may process it outside your country. The website and licensing service process only the requests needed for their features; hearing records remain on your computer.

We do not sell your submitted information or use it for targeted advertising. Information is shared with service providers as needed for these functions, when you ask us to share it, or where legally required. If you voluntarily email a medical report, it leaves the local-only app workflow and reaches email providers and the support inbox; please do not do that.

Cookies and retention

The static website does not use advertising or analytics cookies. Feedback and retained recovery/checkout tools use necessary session/security cookies. No hearing history is stored in those cookies.

Feedback and any retained earlier signup entries older than 180 days are removed on the next form-service activity or maintenance run. Notification emails and support correspondence are reviewed for deletion within 180 days after the request closes, unless a continuing request or legal obligation requires retention. Private local email previews are development artifacts and require operator cleanup. Purchase and activation records remain while needed to provide the perpetual license, support ownership and meet applicable recordkeeping obligations. Deleting the app does not delete server purchase records or your own backups.

Your choices

Export or delete local records in Sentire. To request access, correction or deletion of submitted information, or raise a privacy concern, email support from the address you used. We may need to verify ownership; some transaction records may need to be retained. We cannot remotely restore or erase local hearing files we never received. No particular legal jurisdiction or certification is implied by this notice.

Children and changes

The public service and feedback service are intended for adults. Do not submit information about children through these forms. We will update this notice as the service changes and flag material changes when appropriate. Material changes to this notice will be dated here.